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How Do You Know If You Are Making a Difference?
A Practical Handbook for Public Service Organisations
Retails for £16.99
Reader feedback
This book guides and encourages those of us working in public services. It does not gloss over the complexities and the commitment required but reassures us that it is worth it. People deserve to see their experiences captured.
Mairi Simpson
Health Service Manager
Engaging, enlightening and practical – this is a must-read for public service workers wanting to know and demonstrate that they are making a difference.
Sandra Nutley
University of St Andrews
This book is easy to read. More importantly it’s clear, it’s succinct and it’s practical. And to any organisation that’s interested to understand and demonstrate the difference they make day to day; I would absolutely recommend it to you.”
Dr Susan Myles
Director, Health Technology Wales